Testimonials

Stack and Bonner worked extremely hard during the sale of my property. They kept me informed with feedback on viewings, and at each stage of the subsequent sale process.

Rohan Jensen

I cannot thank you and the team at Stack and Bonner enough for the support we received whilst going through the buying process of our new house. We were kept informed at every stage and consulted when necessary. We felt very reassured by the communication and professionalism from S&B and would happily recommend them to anyone looking to buy or sell a property.

Maxine and Trevor Stanley

I would not hesitate to recommend Stack and Bonner. During the sale of our property, from start to finish, the whole team acted in an efficient, professional and friendly way. Jane in particular truly did go above and beyond to ensure that the sale went through smoothly, making endless chase calls to solicitors on either side and ensuring both ourselves and the purchasers were kept in the loop at all times. I cannot fault their service and if we have any further projects in the area, there would be no doubt that we would use them again.

Kristina Wilson-Brown of Kirkwood Estates

We wanted to thank Jane and Amelia particularly for all your help during our recent move to Kingston. There was always an intelligent awareness of customers’ needs as well as a proactive approach to produce the right results. We found Stack & Bonner the ideal aid to customers going though a stressful time – moving!

Bernard and Joanna Hargrove

We couldn’t have been more impressed with the service S&B provided in relation to the recent sale of our late mother’s apartment, which made for a quick and painless transaction. The staff are most professional, knowledgeable, efficient and friendly and they come highly recommended by us.

Charter Quay Vendors

Now that we have settles into our new home, we would like to express our thanks and admiration for your efforts in ensuring that our purchase proceeded smoothly with minimum fuss. Whilst managing the sale on behalf of your client, you were unfailingly helpful to us in arranging viewings, answering questions and keeping us informed. You gave us total confidence that there would be no surprises and that matter would be handled with complete transparency and professionalism. It was no surprise that you were the first person to let us know that the sale had completed. Thank you, Jane, for demonstrating the highest standards of your profession.

Elder House Purchasers

Stack and Bonner managed the sale of my property in an efficient, friendly and thoroughly professional way. I was delighted with the result achieved and the manner in which it was delivered.

Elder House Vendor

I’d be very pleased to recommend Stack and Bonner – all the team were efficient, professional and pleasant to deal with, kept me informed at each stage and ensured my flat sale went through very smoothly.

Linda Soutter

We were both very pleased with the professionalism and service from Stack & Bonner. Their experience and knowledge of Charter Quay was particularly helpful in ensuring our sale went through as quickly and smoothly as possible. A main difference we found with Stack & Bonner from other agents was they way they took a personal interest in our sale and, after also initially purchasing our flat through Stack & Bonner, would have no hesitation in recommending them to anyone looking to buy or sell their property in Kingston.

Mr Morley – Stevens House

Dear Amelia, I must apologise for how long this has taken me to sit down and write this. I trust you are both well and business is good for you. We are very grateful for the wonderful service you provided. After lots of distractions after moving in and an extended trip away until mid January we have finally said goodbye to the builders and decorators and are enjoying our new home. A week after selecting an alternative estate agent we realised we had made a mistake. We subsequently approached Stack and Bonner on a Sunday.  We had a response that day organising the photographer to visit the following day and our property was being marketed by the Tuesday evening.  They had achieved more in two days than original estate agent had yet to in over a week. Amelia viewed the property with prospective buyers on the Wednesday morning and we accepted an offer at the asking price there and then. A testament to their ability to match the right buyer with the right seller. But this was just the start of their service. I can quite honestly say that the work Amelia put in to maintain this sale, managing the chain which turned out to be particularly awkward was exceptional. Many a time I was convinced the sale would fall through but she was undaunted about chasing estate agents and solicitors down the line.  Amelia fully earned her fees and I am very grateful to her patience and tenacity. I have recommended Stack and Bonner to all our neighbours who might be looking to sell their property.  I am sure they will receive the same excellent service and value for money that we did. Best regards,

Andy and Lisel Barrett – April 2015 

 

Hello Jane, I would like to say how grateful I am for the wonderful service you provided in the selling of my flat.  I greatly appreciate that you called me, overseas, in your time off and went the more than extra mile to see things go smoothly and on time.  I appreciate and commend your dedication and care.  Thank you so much. May all be well with you.

Lynette Lodge – April 2015

Dear John, thank you for your email and for your most excellent services. I would not hesitate to recommend your firm or to instruct you in the future should we be in a position to do so.  Kindest regards, Gabrielle

Gabrielle Dell, Partner of Meadows Ryan Solicitors – March 2015

I just wanted to take the opportunity to thank Chris and John at Stack and Bonner Surbiton for your professionalism during the recent sale of my Fathers property. I had to mange this sale remotely from the West Country, so I needed an Estate Agent that was willing to “earn” their fee. From the outset, both Chris and John keep the information flowing and did exactly as promised. They vetted all prospective buyers prior to any viewing, this resulted quality viewings and a couple of good solid offers.  Once we had sold the property, Stack and Bonner again exceeded our expectations by coordinating all parties involved in the conveyance process, including outside organisations not normally within their remit. I would recommend them and would have paid more on the very competitive rate agreed. Thanks again.

Mr D, Tolworth Park Road,  Surbiton December – 2014

John and Chris from our original meeting to the final completion acted with utmost professionalism and integrity.  You made every effort to accomodate our particular circumstances, speeding up the processes that were in your control and ushering others that were not, and all along communicating with us honestly and promptly.   We certainly felt like customers rather than just another project or another commission cheque….something that I want to point out as we didn’t get this level of service from the banks and lawyers.   Your service really changed our attitude to estate agents, and I can only thank you again for helping us realise our dream in selling our property promptly enabling us to buy our new home on the Welsh borders.

Mr & Mrs Lee, Malvern Road, Surbiton - November  2014

Many, many thanks to both John & Chris, you have been an absolutely amazing help on this, particularly given how delicate the situation has been at times, we weren’t sure it was going to be possible at times and it may not have been without Stack & Bonner. 

Mr & Mrs Philips, Cotterill Road, Surbiton  - October 2014 

Stack & Bonner sold our house within a week of being instructed. They worked incredibly hard to secure a sale, arranging 12 viewings in the first 24 hours while being responsive & communicative throughout. We found them to be a pleasure to deal with & cannot recommend them highly enough.

Mr & Mrs Fennell, Beaconsfield Road, Surbiton - August  2014

Stack and Bonner in Kingston upon Thames, acted as agents for us in selling our Riverside apartment. 

Stack and Bonner acted swiftly to bring the property to market and (using his knowledge of potential buyers on the waiting-list for such properties) very quickly gained two full-price offers.

So far, this was professional service: well executed and “good business”. But Daniel went beyond this in explaining the situation of the two buyers and explaining their respective reasons for wanting to own the property; leaving me to choose who might best enjoy the apartment we loved.

Later he and his team went to considerable lengths to help us with moving and selling the furniture in the apartment and in negotiating some last-minute “niggles” with the purchaser.

The combination of professional service towards the seller and real interest in the buyer marks Daniel’s treatment of this sale quite apart from other property sales with which I have been involved. Daniel is really interested in property as a home; not simply as asset. I should happily recommend Stack and Bonner, and Daniel Lloyd as estate agents.

Richard Brice – August 2014

Amelia and Daniel were amazing with the sale of my house. There vast client base meant my place was sold as soon as they took it on and my price expectations were matched. They kept on top of the solicitors and kept me regularly updated. They were always very friendly and a pleasure to deal with.

WM Kingston – August 2014

We first came across Stack & Bonner in 2006 when our son was looking to purchase a flat. They showed him around a number of properties in the Kingston area and he settled on a flat in Ravens House, Charter Quay.

S & B were extremely helpful with the negotiations and the deal went through to the satisfaction of all parties involved.

We had developed a business relationship with the Stack & Bonner staff by now and my wife and I decided to buy a flat in Charter Quay for ourselves to live in, and after seeing a great number of apartments and houses we were shown a property that took our breath away and negotiations began and again with the help of Andy Pollard were completed swiftly with absolutely no problems at all.

We have lived in Charter Quay since 2007 and find the S & B staff always helpful and cheery.

Malcolm & Delia Draper – August 2014

I just wanted to take the opportunity to thank you and colleagues at Stack and Bonner for your professionalism during the recent sale of our property. Everyone involved has been extremely helpful and also understanding of Maria’s illness and the concern shown to her and efforts made to find the right buyer and right property to buy were exceptional. I know that the preparation and background work for the sale was also meticulous.

The fact that the house was sold on the very first day to the very first viewer is testament to this. Please accept my thanks to all at Stack and Bonner and to you particularly for your for your expertise and professionalism.

Kindest regards,
Chris

Christos Kalamatianos – July 2014

Stack & Bonner team took care of selling my flat and finding exactly what we were looking for as a new home. I am very satisfied with your efforts and availability and, very specially, with the results.

Maureen Luden – July 2014

Dealing with all of the staff at Stack and Bonner whilst selling my property was a pleasure. They were professional and always helpful and considerate and worked hard to do their best for me. I would happily recommend anyone selling a property in Kingston – especially a riverside property – consider using Stack and Bonner.

Paul Boyd – July 2014

Daniel,

Thank you for selling our apartment so speedily. Your support during the whole sale process was much appreciated

Sue Carter – July 2014

Hi Daniel,

I wanted to say a big thank you to you, Amelia and Amy for all your work in supporting my purchase. Throughout the sales process you all were incredibly patient, professional and balanced. Unfortunately the conveyancing process was far more protracted than anyone expected and I was fortunate enough in that position to have your guidance which ultimately enabled the purchase. Strangely enough when I first saw that Stack and Bonner were selling the house I thought that as they had the sales contracts for the large developments in the centre of Kingston, my purchase would not be of much interest. As things turned out the exact opposite was the case, and you gave a great level of service

I would happily recommend Stack and Bonner.

Best regards
Steve

Steven Coyle – May 2014

Jane - A huge thank you for all the hard work you put into both our sale and purchase. It was very much appreciated by both of us and we were very grateful to have dealt with you and the team at Stack & Bonner Kingston and write to praise your efficient, friendly service.

Alison Littlewood – December 2012

Amelia – Thank you for selling us Homington Court. It was first property we saw, and that was it, you had sold it to us in less than 5 minutes . You are a genius!

We are so grateful that you stayed in the office after hours while you had finalized the sale, so that we could relax that weekend knowing it was to be our new home. It was so truly kind of you.

You have the gift of understanding people entirely which makes you an excellent estate agent and a very nice person.

Vanda and Mary – October 2012

Jane - Thank you for all that you did for my Mother and I when buying our property.  I telephoned you so many times and you always helped me.  You always smoothed things out for me, I shall never forget how kind you were and shall recommend my friends and family to come to you at Stack & Bonner for truly exceptional service –

Mrs Nadolny – October 2012

Jane – I just wanted to say thank you for all your help in my house move. I am really happy with the flat. You actually helped make it an enjoyable experience! You were always so helpful and patient and nothing ever seemed too much trouble; I really appreciated the fact that whenever I phoned, you were always so friendly, efficient, reassuring and willing to help in whatever way possible.

Would you also thank Amy…..once again nothing seemed to be too much trouble for her.

Marianne Geary – September 2012

“The personal service and reliability offered by the team at Stack and Bonner is unrivaled. The charm and diplomacy shown by Jane in particular instills confidence in any given situation. It is so nice to find in such a predatory corporate world that we now find ourselves in. Thank you all so much”.

Best wishes to you all and many congratulations for bringing our sale to a satisfactory conclusion.

Penny Tobin – September 2012

Amy – Just a short note to thank you for your strong commitment and dedication to ensure that we had an excellent experience in purchasing our property, as well as your continuous post sale support and assistance over the last months.

We really enjoyed our move, and are really enjoying our house!!!

 Eduardo Viegas – August 2012

Amy – I cannot thank you enough for your attention to my request for help finding a property in kingston and your subsequent capacity for making us feel like we were the most important clients you’d ever had.

I want you to forward this on to your boss since its important to us that we know he knows how good you are…!!!’

Liz – June 2012

Dear Andrew Pollard & Jason Hamilton

Following the successful completion of the sale of my mother’s flat in Kingston upon Thames, I would like to express my gratitude and thanks for all your efforts.

I would also like to put on record how impressed I am with the total service you have both offered and given, specifically:

1, Our initial meeting with full details of your organisation, your positioning and how you viewed the potential sale

2, Your views of the range of possible price in a moving market

3, The  competitive commission rates agreed

4, The care and selection of the clients, from those on your books

5, Your constant keeping in contact during the progress of the sale

6, Given that I was a 4 hour round trip journey away from you, the help and support that you have immediately offered at all times – whether walking references to various addresses to taking care of issues arising in side the flat itself

7, And all this with consistent professionalism, courtesy and good humour.

At a stressful time, you made the whole process as easy and as good natured as possible and I would not hesitate in recommending your company to any of my friends, family and colleagues.

Please feel free to use this letter in any way you wish and should I need such services again, I will be back.

With thanks again and sincere regards,

John Reeves 

“Thank you both for your expertise & help in selling the house & for smoothing the way to completion”
Mr & Mrs Magin

“Thank you for all your hard work in selling our house. It was good working with your easy going & professional manner”
The Coulson Family

“You showed a level of professionalism & knowledge which has made selling our house easier than anticipated. Any questions /concerns we raised were always answered & calls returned promptly”
Mr & Mrs Langston

“We do not think you could have done any more to help than you did; it was an excellent service & we would highly recommend Stack & Bonner to any prospective sellers”
Mrs Littlefair

“You went beyond the call of duty on several occasions & we very much appreciate your help, I would not hesitate in recommending Stack & Bonner to our friends in the future”
Alan & Celine

“Thank you so much for your continued hard work & honesty which has returned my confidence in at least one estate agent. Having used other estate agents in the past & having been messed around & lied to on numerous occasions, I was naturally cautious. Stack & Bonner showed a level of professionalism & passion, with their personable approach, that made the whole procedure as stress free as possible. Thank you again so much.
Mr & Mrs Meah